Your personal data is handled with care at pkr5. This Privacy Policy explains exactly what information we collect, why we collect it, how it is stored, and the rights you have over your own data as a registered pkr5 player.
These cards summarise the core principles of pkr5's approach to data privacy. The full legal text follows below — these highlights do not replace it.
pkr5 collects only the personal data necessary to operate the platform, verify your identity, process payments, and comply with legal obligations. We do not collect data beyond what is genuinely required.
pkr5 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information stays within the pkr5 operational ecosystem only.
All data transmitted between your device and pkr5 is protected by 256-bit SSL encryption — the same standard used by HBL, UBL, and Meezan Bank for their online banking services.
As a pkr5 player you have the right to access, correct, and request deletion of the personal data we hold about you, subject to legal retention requirements. Contact support to exercise these rights.
pkr5 uses cookies strictly for platform functionality, session management, and analytics. We do not use cookies to track your activity on third-party websites outside of pkr5.
In the unlikely event of a data breach that affects your personal information, pkr5 will notify affected players promptly and take immediate steps to contain and remediate the incident.
Please Read Carefully: This Privacy Policy describes how pkr5 collects, uses, stores, and protects your personal data. By registering an account or using the pkr5 platform in any capacity, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately.
1.1 This Privacy Policy ("Policy") applies to all personal data collected, processed, and stored by pkr5 in connection with the operation of the pkr5 platform, including the website at pkr5.org, all associated games, betting markets, promotional services, customer support channels, and any communications sent by pkr5 to registered players.
1.2 pkr5 is committed to protecting the privacy and security of every player who interacts with the platform. We recognise that Pakistani players entrust us with sensitive personal and financial information, and we take that responsibility seriously. This Policy is written in plain English to ensure every player — regardless of technical background — can understand exactly how their data is handled.
1.3 This Policy should be read alongside the pkr5 Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and pkr5.
1.4 Where this Policy refers to "personal data," we mean any information that identifies or could reasonably be used to identify a living individual — including name, CNIC number, mobile number, email address, IP address, device identifiers, and financial account details.
2.1 For the purposes of this Privacy Policy, pkr5 acts as the data controller in respect of all personal data collected through the pkr5 platform. As data controller, pkr5 determines the purposes for which, and the means by which, personal data is processed.
2.2 pkr5 may engage third-party service providers who act as data processors on our behalf — for example, payment processors, identity verification providers, and analytics platforms. These processors are contractually bound to handle personal data only in accordance with pkr5's documented instructions and may not use player data for any independent purpose.
2.3 All questions, requests, and complaints relating to personal data held by pkr5 should be directed to the pkr5 Data Privacy team via the contact details provided in Section 15 of this Policy.
3.1 pkr5 collects the following categories of personal data from players and prospective players:
Note: pkr5 does not collect or store full payment card numbers, CVV codes, or full bank account numbers. Financial data is limited to the identifiers necessary to process your chosen payment method.
4.1 pkr5 collects personal data through the following channels:
4.2 pkr5 does not purchase personal data lists or acquire player data from social media platforms, data brokers, or any other third-party commercial data source.
5.1 pkr5 processes your personal data for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Name, email, mobile number, date of birth |
| Age and identity verification (21+ compliance) | CNIC / passport, date of birth, address |
| Processing deposits and withdrawals | Financial account identifiers, transaction records |
| Fraud detection and AML compliance | IP address, device data, transaction patterns |
| Customer support and dispute resolution | Contact data, account history, chat records |
| Responsible gaming monitoring | Betting history, session data, self-exclusion status |
| Platform analytics and improvement | Aggregated, anonymised usage data |
| Promotional communications (with consent) | Email address, mobile number, betting preferences |
| Legal and regulatory compliance | Identity data, transaction records, communications logs |
5.2 pkr5 does not process personal data for purposes other than those listed above without first obtaining your explicit consent, except where required to do so by applicable law or a regulatory authority.
6.1 pkr5 processes personal data on the following legal bases:
7.1 pkr5 does not sell, rent, or trade your personal data to third parties for commercial purposes. Personal data may be shared with the following categories of third party only where strictly necessary:
7.2 All third-party service providers who handle pkr5 player data are required to maintain appropriate technical and organisational security measures and are prohibited from using player data for any purpose beyond the specific service they provide to pkr5.
Important: pkr5 will never share your personal data with a third party in response to an informal or unverified request. All data disclosure requests from authorities must follow the proper legal process before pkr5 will respond.
8.1 pkr5 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:
8.2 Upon expiry of the applicable retention period, pkr5 will securely delete or anonymise personal data in accordance with our internal data disposal procedures.
8.3 Where personal data is subject to an ongoing legal dispute, regulatory investigation, or court proceedings, pkr5 will retain the relevant data for the full duration of those proceedings regardless of the standard retention period.
9.1 pkr5 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
9.2 While pkr5 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are also responsible for maintaining the security of your own login credentials. pkr5 strongly recommends enabling SMS OTP two-factor authentication from your account settings.
9.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pkr5 will notify affected players without undue delay and will take immediate remediation steps to contain the breach and prevent recurrence.
10.1 pkr5 uses cookies and similar tracking technologies on the pkr5 platform. A cookie is a small text file placed on your device by a web server. Cookies do not contain executable code and cannot access other data stored on your device.
10.2 pkr5 uses the following categories of cookies:
10.3 pkr5 does not use third-party advertising cookies or tracking pixels that monitor your activity across other websites. You can manage cookie preferences through your browser settings, though disabling strictly necessary cookies will impair your ability to use the pkr5 platform.
11.1 As a pkr5 player, you have the following rights in relation to personal data that pkr5 holds about you:
11.2 To exercise any of the above rights, contact the pkr5 Data Privacy team via live chat or at the email address provided in Section 15. pkr5 will verify your identity before processing any data rights request to protect against unauthorised access to player records.
Response Time: pkr5 aims to acknowledge all data rights requests within 5 business days and to fully resolve them within 30 calendar days. Complex requests may take up to 60 days, in which case pkr5 will inform you of the extended timeframe.
12.1 The pkr5 platform is strictly for individuals aged 21 years and above. pkr5 does not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement is enforced through mandatory age verification checks during the account registration process.
12.2 If pkr5 becomes aware that personal data has been collected from an individual who is under 21 years of age, the account will be closed immediately, all data collected will be deleted (except where required to be retained for fraud prevention or regulatory compliance purposes), and any funds in the account will be returned to the payment source minus any applicable processing costs.
12.3 If you are a parent or guardian and believe that a minor may have registered a pkr5 account using false age information, please contact pkr5 support immediately via live chat. pkr5 treats all reports of underage access with the highest priority and will investigate within 24 hours of receipt.
21+ Policy: pkr5 enforces a strict minimum age of 21 years for all platform activities. This is non-negotiable. Providing a false date of birth during registration constitutes fraud and a material breach of the pkr5 Terms & Conditions.
13.1 The pkr5 platform serves players primarily based in Pakistan. Personal data collected by pkr5 may be processed and stored on servers located outside of Pakistan, including in jurisdictions where pkr5's technology infrastructure partners operate.
13.2 Where personal data is transferred internationally, pkr5 ensures that appropriate safeguards are in place, including contractual data protection clauses with all international service providers that meet or exceed the standard protections applicable under the pkr5 operating jurisdiction.
13.3 pkr5 does not transfer personal data to countries that do not provide an adequate level of data protection without first implementing appropriate contractual or technical safeguards. A list of countries to which data may be transferred is available from the pkr5 Data Privacy team upon request.
14.1 pkr5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform operations, or applicable legal requirements. The effective date at the top of this page will be updated whenever a new version is published.
14.2 Where changes are material — meaning they significantly affect how your personal data is used or your rights in relation to it — pkr5 will notify registered players via the email address on file or via a prominent notice within the pkr5 platform at least 14 days before the changes take effect.
14.3 Your continued use of the pkr5 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. We recommend bookmarking this page and reviewing it periodically to stay informed of how pkr5 handles your data.
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data pkr5 holds about you, please contact the pkr5 Data Privacy team through the following channels:
15.2 When submitting a data rights request, please provide your registered mobile number and the email address associated with your pkr5 account so that we can verify your identity efficiently.
15.3 For general platform and account queries unrelated to privacy, visit the pkr5 FAQ page or contact support via live chat. For information about responsible gaming tools and self-exclusion, visit the Responsible Gaming page.
We're here to help. pkr5 support is available around the clock. Whether it is a privacy question, an account issue, or anything else — reach out via live chat and a real team member will assist you within minutes.
pkr5 takes data privacy seriously. If you have questions about how your information is used, or want to exercise your data rights, our support team is standing by 24/7.
21+ only. Play responsibly. Responsible Gaming tools are available to all pkr5 players at no charge.